Glamwize ("we" and "us") operates the website https://www.glamwize.com ("Website"). By placing an order through this Website, you agree to the terms below. These are provided to ensure both parties understand and accept this arrangement to mutually protect and set expectations for our service.

1. General
All orders are subject to stock availability. We strive to maintain accurate stock counts, but there may be occasions where a stock discrepancy occurs, and we cannot fulfill all items at the time of purchase.
In such cases, we will fulfill the available items and contact you regarding the out-of-stock items to see if you prefer to wait for a restock or receive a refund.

2. Shipping Costs
We currently offer free delivery on all items within South Africa.

3. Returns
3.1 Return Due to Change of Mind
Glamwize accepts returns for change of mind, provided the request is made within 30 days of receipt of the item. The product must be returned unused, in its original packaging, and in resellable condition.
Return shipping costs will be at the customer's expense, and you will need to arrange your own shipping.
Once we receive and approve the return, we will issue a store credit for future purchases. Please note, we do not refund any shipping costs paid.

3.2 Warranty Returns
Glamwize will honor any valid warranty claims, provided they are submitted within 90 days of receipt of the items.
Customers are responsible for pre-paying return shipping but will be reimbursed once the warranty claim is approved.
Upon receiving the item, we will process the warranty claim within 7 days. If the claim is confirmed, you will have the option of:
(a) A refund to your original payment method
(b) A store credit refund
(c) A replacement item (if stock is available).

4. Delivery Terms
4.1 Handling Times
We process orders within 1-4 days.

4.2 Transit Times
Within South Africa, deliveries typically take 5-10 working days, depending on whether you're in a main city or an outlying area.

5. Tracking Notifications
Once your order has been dispatched, you will receive a tracking link to monitor your shipment’s progress via the courier’s updates.

6. Parcels Damaged In Transit
If a parcel arrives damaged, please reject it with the courier, if possible, and contact our customer service team.
If the parcel was delivered without your presence, contact us for the next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax is already included in the price of the goods displayed on the website.

7.2 Import Duties & Taxes
Customs and Identification:

• Customs Clearance: We handle customs through glamwize.com’s import license, typically without needing your ID.
• Exceptions: If your ID is required for customs clearance, we will contact you directly.
• Privacy Assurance: Any ID information requested is kept strictly confidential, used only for customs purposes, and accessed solely by authorized personnel.
• All-Inclusive Pricing: The price you pay includes any applicable taxes and duties, so no additional fees will be required upon delivery.

8. Cancellations
If you change your mind before receiving your order, you can cancel it anytime before dispatch. If the order has already been shipped, refer to our return policy.

9. Insurance
9.1 Parcels Damaged In-Transit
We will process a refund or replacement as soon as the courier completes its investigation.

9.2 Parcels Lost In-Transit
We will process a refund or replacement once the courier has deemed the parcel lost following their investigation.

10. Customer Service
For any inquiries, please contact us via email at info@glamwize.com.

Returns

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items
• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@Glamwize.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@Glamwize.com.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once the order has been processed and shipped, it cannot be canceled.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.